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Dubai Health has announced its participation in GITEX Global 2025, where it will showcase its latest digital initiatives, highlighting its role in enhancing healthcare outcomes and improving the patient experience.

Dubai Health will participate within the Dubai Government Pavilion at the Dubai World Trade Centre from 13 to 17 October. The exhibition, which brings together leading public and private entities, focuses this year on the latest developments in biotechnology and artificial intelligence.

Atif Al Braiki, Chief Digital and AI Officer at Dubai Health, said: "Dubai Health’s participation in GITEX Global 2025 reflects our commitment to leveraging modern technologies and artificial intelligence solutions to advance healthcare services and redefine the patient journey. The exhibition provides a global platform to explore the latest digital innovations and apply them toward building an integrated healthcare system that meets future needs."

He added: "Our digital transformation continues to pave the way for an integrated, advanced healthcare ecosystem supported by artificial intelligence, one that enables faster, more precise, and more accessible care for every individual. Through these efforts, we aim to elevate quality of life and realize our vision of Advancing Health for Humanity."

Digital Projects

During the exhibition, Dubai Health will showcase three digital projects as part of its efforts to harness AI to improve the quality of healthcare services.

Among them is Virufy, an AI-powered smartphone application designed for rapid and accessible prescreening of infectious respiratory diseases through the analysis of users’ cough sounds. The initiative stems from a partnership with Dubai Future Solutions – Prototypes for Humanity. Under this collaboration, a clinical research study will be conducted to validate the accuracy of Virufy’s AI algorithm. Once validated, this technology has the potential to strengthen public health preparedness, offering a convenient screening tool directly accessible via smartphones.

Another initiative is “Virtual ICU”, a digital system focused on improving pediatric care and ensuring continuous monitoring in a secure, technology-driven environment. It enables specialists to remotely monitor critical cases through smart surveillance tools and real-time clinical data analysis, ensuring early intervention, reducing complications, and supporting recovery. The system also connects intensive care units through a unified virtual network, allowing medical teams to share knowledge and provide consultations across facilities.

Also highlighted is “Agentic AI for MBRU Admissions,” a generative AI-powered virtual assistant designed to provide round-the-clock support for students and applicants. It responds to inquiries about admission programs, registration requirements, and scholarships at the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), the learning and discovery arm of Dubai Health.

The intelligent system interacts through phone calls and text-based chats, delivering accurate and reliable information that simplifies the admissions process and creates a smoother experience.

Dubai Health’s participation in GITEX Global 2025 aligns with both the Dubai Social Agenda 33 and the Dubai Digital Strategy, reflecting its commitment to deploying AI across its system to serve the community  and improve quality of life.

Dubai Health will showcase career opportunities, training programs, and academic pathways for Emirati talents at Ru’ya Careers UAE 2025, held from September 23 to 25 at the Dubai World Trade Centre. Across three days, Dubai Health will highlight employment opportunities and host expert-led discussions showcasing training and academic programs for graduates and professionals.

Dr. Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences, said: “Our participation at Ru’ya Careers UAE 2025 underscores our commitment to cultivating national talents in healthcare, scientific, and academic fields. By showcasing career and training pathways, we are enabling Emirati professionals to play a central role in advancing the nation’s healthcare sector.”

He added: “Across our missions of care, learning, discovery, and giving, we have equipped Emirati professionals to lead in specialized fields and drive progress across medicine and health sciences. This reflects our mission to nurture and develop a pipeline of national talent, achieving the goals of Dubai Social Agenda 33, which aims to build a more efficient healthcare system.”

Khalifa Baqer, Chief Operating Officer of Dubai Health, said: “Ru’ya Careers UAE 2025 is a strategic platform to showcase the career paths and competitive advantages we offer in healthcare, scientific, and academic fields. It is also a unique opportunity to forge new partnerships that strengthen collaboration in education, research, and employment.”

He added: “Dubai Health will present roles that reflect the diversity of opportunities across our system. In doing so, we are strengthening Emiratization and preparing the next generation to lead the nation’s healthcare sector.”

Dubai Health, has introduced amyloid PET scans, making the service available in the UAE. The advanced imaging technique allows physicians to detect Alzheimer’s at its earliest stages, giving patients more accurate diagnoses of cognitive decline and opening access to timely, targeted treatments.

Available at Dubai Molecular Imaging Center, the service enables physicians to detect amyloid plaque buildup in the brain, an early marker of Alzheimer’s disease, years before symptoms appear. It improves diagnostic accuracy by distinguishing Alzheimer’s from conditions such as vascular dementia and Lewy body dementia, ensuring patients receive treatment plans that are better tailored to their needs.

The amyloid PET scans, which began in Dubai Hospital in April also includes the UAE’s first amyloid-targeted therapy program. By combining diagnosis and treatment, it positions the country at the forefront of neurological care in the region.

Commenting on the launch, Dr. Usama Mohammad AlBastaki, Chair of Medical Imaging at Dubai Health, said: “Introducing amyloid PET scans is a valuable addition to Dubai Health’s system of care. It reflects our commitment to adopting advanced diagnostic solutions that improve outcomes and allow physicians to intervene earlier in complex neurological cases.”

He added: “The technology makes it possible to identify dementia subtypes with precision, a significant step forward in daily clinical practice. It also provides the scientific basis for new targeted therapies that can modify the course of disease rather than simply treat symptoms, in line with Dubai Health’s Patient First promise.”

For her part, Dr. Batool Albalooshi Head & consultant Nuclear Medicine & Molecular Imaging- Radionuclide and molecular therapy, Dubai Nuclear Medicine & Molecular Imaging Center, Dubai Hospital, said the adoption of amyloid PET imaging in the UAE marks a major advance in neurological diagnostics, giving patients accurate and reliable information about their condition while opening access to the latest medical advancements that target amyloid protein and help slow memory decline in the early stages.

She added: “Besides adopting innovative solutions, Dubai Molecular Imaging Center is committed to leading discoveries and developing new diagnostics and therapies, to advance precision medicine in ways that improve patient outcomes, strengthen clinical decision-making, and support the broader healthcare system in addressing complex neurological conditions.”

The advance scan is recommended for people over 40 with chronic conditions such as diabetes or hypertension, those experiencing mild cognitive impairment, or patients with inconclusive dementia diagnoses. It also supports individuals eligible for disease-modifying therapies and families seeking precise diagnosis to guide future care planning.

Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), the learning and discovery arm of Dubai Health, welcomed its tenth cohort into the Doctor of Medicine program with a White Coat Ceremony. This event is a deeply symbolic tradition for medical students during which they take the Hippocratic Oath, marking the beginning of their academic and professional journey and reinforcing the values of commitment and professional ethics throughout their studies.

The ceremony was attended by Dr. Amer Sharif, CEO of Dubai Health and President of MBRU; Dr. Hanan Al Suwaidi, Acting Chief Academic Officer at Dubai Health and Acting Provost at MBRU; Professor Suleiman Al-Hammadi, Dean of the College of Medicine at MBRU; and Dr. Laila Al Suwaidi, Dean of Student Affairs at MBRU, along with MBRU faculty members, students, and their parents.

Dr. Amer Sharif congratulated the students on reaching this important milestone in their academic journey, emphasizing that MBRU leads the learning and discovery missions of Dubai’s first integrated academic health system, Dubai Health. He also introduced a new tradition, the Patient First Pinning Ceremony. As the primary value of Dubai Health, wearing the Patient First pin on the white coats underscores the students’ commitment to placing patients at the center of their medical practice, and serves as a reminder of the university’s core values: Respect, Excellence, Teamwork, Integrity, and Empathy.

Since its launch in 2016, the Doctor of Medicine program at Mohammed Bin Rashid University of Medicine and Health Sciences has graduated 170 doctors, many of whom have joined residency and fellowship programs both within the UAE and abroad. The six-year program combines medical education with clinical training and scientific research.

Dr. Hanan Al Suwaidi said: “The White Coat Ceremony, now in its tenth edition, represents an important milestone in the journey of our new students and reflects the university’s ongoing commitment to developing medical professionals who contribute to serving the community and enhancing the quality of healthcare in Dubai and across the UAE.”

She added: “Through our integrated academic health system, we ensure a connection between education, clinical practice, and scientific research, providing our students with the knowledge and experience that strengthen their skills and elevate their capabilities. Over the past ten years, we take pride in supporting the healthcare sector with highly qualified medical professionals across various specialities, contributing to the advancement of the health system.”
Dean Suleiman Al-Hammadi said: “The tenth cohort of the Doctor of Medicine program represents a continuation of the journey that began in 2016, followed by our graduates’ progression into residency and specialty programs. This new cohort continues this advanced academic path, contributing to the preparation of physicians qualified to enhance the quality of medical services.”

Dean Laila Al Suwaidi said: “The new cohort ceremony is a moment of pride that renews each year and reflects the university’s commitment to guiding medical students from their first day until they graduate as distinguished physicians. We are dedicated to providing a supportive and inclusive environment that expands knowledge, develops talent, and equips students with the skills to advance healthcare and serve the community.”

At World Health Expo (WHX) Tech 2025, Dubai Health announced a series of new and strengthened collaborations with leading institutions across academic, technology, and government. These partnerships underscore the integrated academic health systems’ commitment to driving innovation in healthcare delivery, research and education.

Dr. Hanan Al Suwaidi, Chief Business Officer and Acting Chief Academic Officer at Dubai Health, said: “We are grateful to WHX Tech 2025 for creating a platform that brings together leaders in healthcare and technology to spark ideas and strengthen partnerships. These collaborations reflect our mission as an integrated academic health system, where care, learning, discovery, and giving come together to advance health for humanity. Through these concerted efforts, we are opening new pathways to advance technology-driven healthcare innovation.”

Siemens Healthineers

Through an MOU, Dubai Health and Siemens Healthineers will establish a strategic innovation partnership. The agreement provides a basis for collaboration on defining innovation programs, including the Design4Change Innovation Week program set for February 2026. A separate workstream will focus on co-designing a sustainability in healthcare program for the Dubai Health Leadership Academy.

Ayman Al Hussein, Country Head, Siemens Healthineers UAE, said: “We are pleased to join forces with Dubai Health to foster innovation and build capabilities that will shape the future of healthcare in the region. This partnership, anchored in the Siemens Healthineers SHIFT ecosystem, provides the basis for defining innovation programs such as the Design4Change Innovation Week in February 2026, as well as collaboratively designing the Dubai Health Leadership Academy program aimed at building sustainable talent in healthcare. Together, these initiatives reflect our shared commitment to advancing sustainable, patient-centered solutions.

Dubai Future Foundation (DFF)

The Healthcare Sandbox, a new pilot initiative under Sandbox Dubai, was launched through a collaboration between Dubai Future Foundation, Dubai Chambers, Dubai Health Authority, Dubai Digital Authority, and Dubai Health. The initiative will provide a platform for the development and testing of a wide range of technologies and use cases across healthcare. This collaboration builds on Dubai Health’s broader partnership with DFF, whose ‘Research, Development, and Innovation Program’ supports high-impact research projects in the city. Among its 2024 recipients was PainDetect, an MBRU-led project advancing AI-driven tools for objective pain measurement.

Prototypes for Humanity

Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), which leads the learning and discovery arms of Dubai Health, entered an MOU with Dubai Future Solutions - Prototypes for Humanity to advance the research and development of health science startups, with their solutions to be tested and validated across Dubai Health’s healthcare facilities. One such initiative is with Virufy, an AI-powered mobile application designed for the rapid and cost-effective prescreening of infectious respiratory diseases. The collaboration unites Dubai Health and Nafasy.AI, a Dubai venture set up by Prototypes for Humanity to advance the technology developed by the teams at Virufy and the University of Washington, to build scalable tools for public health protection.

Dubai Institute of Design and Innovation (DIDI)

Building on their collaboration since 2019, Dubai Institute of Design and Innovation (DIDI) and MBRU will continue their productive partnership on innovation and design thinking to develop healthcare solutions. The partnership will include faculty and student exchanges, joint research and projects, such as the Design4Health Bootcamp.

Mohammed Abdullah, President of Dubai Institute of Design and Innovation (DIDI) shared:
“At DIDI, we believe that design thinking and innovation are powerful catalysts for shaping the future of healthcare. By embedding AI into the way our students ideate, prototype, and co-create, we are equipping the next generation of designers with the tools to address complex challenges and deliver meaningful impact. Our ongoing collaboration with MBRU reflects our shared commitment to reimagining healthcare solutions—where creativity meets technology, and human-centered design drives sustainable change for the world and humanity at large.”

Schneider Electric & Microsoft

Dubai Health also signed agreements to collaborate with Schneider Electric and Microsoft to drive innovation in healthcare facilities, focusing on 'Intelligent Hospital' initiatives that enhance operational efficiency.

Huawei

In addition to new agreements, Dubai Health continues to be Huawei’s partner of choice for the testing and validation of its latest healthcare technologies. Building on earlier work with smartwatch health features, the partnership brings together expertise in healthcare and technology to advance innovative digital health solutions.

Dubai Health has received the Epic Gold Stars Level 10 designation for its Electronic Medical Record (EMR) system ranking it among the top 3% of healthcare institutions worldwide using the Epic system to receive this recognition. Epic’s Gold Stars Program is a global, 10-level system that evaluates healthcare institutions’ readiness in adopting and utilizing Epic’s EMR system. Level 10, the program’s highest distinction, is awarded to institutions that use more than 95% of the system’s Gold Star features.

A global benchmark in digital healthcare

The announcement was made during the Epic User Group Meeting 2025 in Wisconsin, USA, where healthcare leaders from Epic customers around the world convened to review advances in medical technology.

This achievement marks a significant milestone in Dubai Health’s ongoing efforts to deliver smart, seamless, and convenient healthcare services to patients, aligned with international best practices and standards.

Atif Albraiki, Chief Digital and AI Officer at Dubai Health, said: “Achieving Level 10 in the Epic Gold Stars Program, and joining the top 3% of healthcare institutions worldwide using the Epic system, reflects our commitment to using advanced technologies to elevate the quality of our healthcare services.”

He added: “This achievement is a reflection of Dubai’s visionary leadership and the collective efforts of Dubai Health’s teams, who helped build a seamless and safe care journey for patients; in line with our ‘Patient First’ promise.”

Electronic Integration

Launched in 2017, the Epic system connects patient records across all Dubai Health hospitals and centers. Clinicians can access patients’ information and medical records in real time, reducing delays in diagnosis and supporting better treatment decisions.

Dubai Health has announced its participation in the World Health Expo Tech (WHX Tech 2025), taking place in Dubai from September 8 to 10 at the Dubai World Trade Centre. The event serves as a global platform to showcase the latest innovations and smart technologies in digital healthcare.

Organized by Informa Markets and held under the patronage of the Ministry of Health and Prevention, Dubai Health, Dubai Health Authority, Emirates Health Services, and the Nabidh Platform, the event is also presented in partnership with the Healthcare Information and Management Systems Society (HIMSS) and in collaboration with KLAS Research, a company specializing in healthcare information technology.

Commenting on the event, Dr. Amer Sharif, CEO of Dubai Health, said: “The launch of WHX Tech 2025 in Dubai reinforces the city’s role in the global healthcare landscape. By taking part in the inaugural edition, Dubai Health reaffirms its commitment to supporting international efforts to accelerate the adoption of innovation across the sector.”

He added: “At Dubai Health, we are driving digital transformation through flagship projects and initiatives designed to elevate the patient journey and introduce AI-driven care solutions.”

Atif Albraiki, Chief Digital and AI Officer at Dubai Health, said: “Our participation at WHX Tech 2025 is an opportunity to showcase a diverse portfolio of innovative projects that reflect Dubai Health’s commitment to accelerating digital transformation in healthcare. Among them are initiatives being unveiled for the first time, including the AI-supported virtual reality interventions, generative use of AI in the clinical documentation platform ‘Salama’, a virtual intensive care unit,  an agentic AI use case leveraging UiPath,  Al Jalila Foundation’s Smart Tap & Go donation kiosk, and a remote monitoring system for patients with chronic conditions, ‘Hospital Beyond Walls’.”

He added: “The exhibition will feature panel discussions and workshops, highlighting key digital projects that leverage artificial intelligence and wearable technologies within our healthcare system, supporting our shift toward proactive care that meets the evolving needs of our community.”

Alongside the new projects, Dubai Health will also present ongoing initiatives across its system, including the OBIX Data Systems, Dubai Health’s AI Literacy Program (ALiF), the Patient Journey Mapping Project, and smartwatch testing for blood pressure measurement, all of which have played a key role in enhancing patient experiences and care delivery.

The event will bring together more than 5,000 healthcare leaders and decision-makers, 200 speakers, and 300 brands from 30 countries to highlight AI advancements across the healthcare sector, interoperability, digital transformation and investment in health technology.

Dubai Civil Defense visited Dubai Health to learn about its leading role as the city’s first fully integrated academic health system. The visit aimed to explore opportunities for closer collaboration, enhance service quality, and strengthen strategic partnerships.

During the visit, key future plans and initiatives of Dubai Health were showcased, aimed at advancing health for humanity, and strengthening Dubai’s position as a leading global destination for healthcare services.

The delegation, led by His Excellency Lieutenant General Expert Rashid Thani Al Matrooshi, Commander-in-Chief of Dubai Civil Defense, included Major General Jamal bin Aded Al Muhairi, Deputy Commander-in-Chief, and Lieutenant Colonel Dr. Essa Ahmad Al Mutawa, Assistant Commander-in-Chief for Smart Services. They were welcomed by Dr. Amer Sharif, CEO of Dubai Health; Atif Albraiki, Chief Digital and AI Officer; Dr. Omar Al Marzouqi, Executive Director of Dubai Hospital; and Dr. Mansour Nadhari, Chair of Anaesthesia at Dubai Health.

During the visit, the delegation toured the Health Operations Center, which serves as the cornerstone for overseeing and managing patients’ journeys, from the moment they enter the healthcare system until the completion of treatment.

The tour also included Mohammed Bin Rashid University of Medicine and Health Sciences, the learning and discovery arm of Dubai Health, the Center for Innovation and Technology, Al Jalila Foundation, the giving arm of Dubai Health, and the Biobank, which houses advanced technologies for genetic sample preservation and supports medical research.

His Excellency Lieutenant General Rashid Thani Al Matrooshi commended Dubai Health for its efforts in advancing health for humanity through the adoption of the latest international standards and best medical practices, reflecting its commitment to building a healthcare system that meets the aspirations of the community.

He stated: “The achievements of Dubai Health contribute to strengthening Dubai’s position as a leading destination for integrated healthcare services. At the General Directorate of Civil Defense, we reaffirm our commitment to supporting this system by upholding the highest standards of safety and security across all its facilities, in order to safeguard lives and property.”

Dr. Amer Sharif expressed his appreciation for the delegation’s visit, emphasizing that it reflects the ongoing collaboration between Dubai Health and Civil Defense. He noted that the visit represents an important step toward enhancing integration in safety practices, ensuring an optimal working environment for healthcare professionals, and supporting continued efforts to elevate the patient experience, in line with Dubai Health’s “Patient First” promise.

Students from Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), the learning and discovery arm of Dubai Health, have once again made an impact on the global stage at the ‘Design for Change’ international bootcamp, organized by Queensland University of Technology (QUT). The 2025 edition convened more than 100 participants from six countries, Australia, Singapore, Malaysia, Thailand, Taiwan, and the UAE, under the theme ‘Sustainability in Healthcare.’ Medical, nursing, design, and engineering students were immersed in this interdisciplinary and intercultural environment to develop innovative solutions that advance sustainability in the healthcare sector.

This year, MBRU’s Year 5 Doctor of Medicine (MD) student Sara Vidha and her team received the Best Problem-Solving Award for their solution to enhance energy efficiency in radiology departments. Krish Bhatia, a Year 2 MD student, and his team were nominated for the Best Team Strategy. This builds on MBRU’s success from last year’s bootcamp, where student projects received international recognition from Prototype4Humanity, and another earned Gold at the 2024 UNESCO Future Designer International Innovation Design Awards.

Dr. Yacine Hadjiat, Associate Professor of Innovation in Health Science and Digital Health at MBRU, and Head of Innovation and Digital Health, commented: “It’s truly inspiring to witness our students collaborate with peers from medicine, nursing, design, and engineering at this innovation bootcamp each year. Their ability to work across disciplines and cultures to develop sustainable, patient-centered solutions reflects the kind of innovation we strive for at Dubai Health. I congratulate all our students for their dedication, ingenuity, and for representing our university at this international program.”

The achievements of MBRU students at the International Innovation Bootcamp reflect a broader effort of Dubai Health to embed innovation across every level of its academic health system. As the learning and discovery arm of Dubai Health, MBRU contributes to this vision by equipping learners with the skills to apply innovation principles and design thinking methodologies. This commitment will continue to evolve with the opening of a Center for Innovation and Technology, a dedicated hub that will bring together students, clinicians, scientists, and industry partners to co-develop real-world solutions that improve health outcomes and patient experiences.

Scientists at the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), the learning and discovery arm of Dubai Health, have published the first Arab Pangenome Reference, marking a major milestone in both regional and global genomic research.  The study, released in Nature Communications, a leading scientific journal, provides a crucial foundation for advancing precision medicine and personalised healthcare for Arab populations, while also supporting the UAE’s National Genome Strategy, a 10-year initiative launched in 2023 by the Emirates Genome Council to advance personalised, preventive, and precision healthcare through cutting-edge genomic science.

The reference was built using high-quality DNA sequencing from 53 people of diverse Arab backgrounds in the UAE. The work, conducted in MBRU’s state-of-the-art Center for Applied and Translational Genomics (CATG), uncovered over 110 million base pairs of novel DNA sequences and identified nearly nine million small differences and more than 235,000 larger structural differences specific to Arab populations that have not been reported before. These findings are significant, as global DNA references have historically underrepresented Arab populations — a gap this research helps to close.

The Arab Pangenome Reference supports national and regional precision medicine initiatives by enabling the development of population-specific biomarkers, risk models, and therapeutic targets. One notable discovery was the duplicated gene TAF11L5, found highly enriched in Arab individuals studied but absent from global references. This gene may play a role in regulating other genes and could have implications for understanding disease risk and individual variation in treatment response.

Professor Alawi Alsheikh-Ali, Director General, Dubai Health Authority, and co-author of the study, said: “This achievement strengthens the UAE’s position in genomic science. By building a reference that reflects the genetic diversity of Arab populations, we are enabling more precise and equitable healthcare. It’s a foundational step towards realising the goals of our National Genome Strategy and ensuring that future medical innovations are shaped by data from our own communities.”

Dr. Hanan Al Suwaidi, Acting Provost of MBRU, and co-author of the study said: “The capabilities of the CATG lab were central to the success of this project. From genetic sequencing to advanced bioinformatics, every stage of the research was completed in-house. This level of integration gave us full control over quality and timelines, reflecting Dubai Health’s commitment to building world-class infrastructure and fostering national scientific leaders."

While genomic research has advanced rapidly over the past two decades, much of the foundational data has come from a narrow subset of global populations. This has created blind spots in how genetic risk is understood and addressed across different communities. The Arab Pangenome Reference contributes to a growing international effort to correct this imbalance by introducing high-quality data from a historically underrepresented population.

Dr. Mohammed Uddin, Director of CATG and Associate Professor of Genetics at MBRU, and senior author of the study, said: “This pangenome reference marks a major advancement in our understanding of Arab genomic diversity. It serves as a critical resource for both research discovery and clinical genome diagnostics, with lasting impact for future generations across the region.”

The project also developed ‘PanScan’, a bioinformatics tool to support more complex analysis of human pangenomes. Although not the central focus of the study, PanScan enables researchers to detect gene duplications, novel DNA changes, and complex DNA structures. Now publicly available on GitHub, a common resource used by scientists worldwide, the tool was created to support the Arab Pangenome Reference and similar efforts globally.

Dr. Nasna Nassir, lead author of the study and Assistant Professor at MBRU, said: “To support the Arab Pangenome Reference study, we developed PanScan, a tool designed to identify novel variants, gene duplications, and complex haplotype patterns specific to Arab populations. PanScan was key to uncovering unique genomic insights in our study and is now publicly available to support similar research globally.”

The research reflects Dubai Health’s commitment to advancing learning and discovery through MBRU. The university’s research strategy is focused on contributing to global scientific progress. By investing in foundational genomic research, Dubai Health is helping to ensure that Arab populations are represented in the future of precision healthcare.

The full study is available at:

https://www.nature.com/articles/s41467-025-61645-w

Al Jalila Children’s Hospital, part of Dubai Health, and the only children’s hospital in the UAE, has completed over 100 treatments for patients with Spinal Muscular Atrophy (SMA), with the first administered to a five-month-old patient in 2020. The latest recipient, Syrian child Yaqeen Ibrahim Kanaker received treatment supported by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai.

The treatment involved a one-time intravenous infusion of Zolgensma. Administered at Al Jalila Children’s Hospital’s specialized infusion unit, the therapy was completed within an hour. Post-treatment, the patient will undergo a short observation period followed by regular outpatient visits over the next few months to monitor progress and ensure optimal outcomes.

Dr. Mohamed Al Awadhi, Executive Director of the Dubai Health Women and Children’s Campus, said: “Reaching more than 100 treated cases of SMA reflects Dubai Health’s commitment to making world-class care accessible to all children. At Al Jalila Children’s Hospital, we follow an integrated, patient-centered approach that supports every phase of the treatment journey. Every step is managed with precision and compassion to put the patient first. Yaqeen’s case highlights the strength of our multidisciplinary model and our commitment to ensuring that children with complex conditions like SMA receive the highest standard of care under one roof.”

Dr. Haitham Elbashir, Consultant Pediatric Neurorehabilitation at Al Jalila Children’s Hospital, said: “Zolgensma is a transformative therapy that offers children with SMA the chance to regain strength and function early in life. In Yaqeen’s case, the treatment is being delivered through a carefully coordinated, multi-specialty care plan. Our team will continue to monitor her closely in the weeks and months ahead to ensure the best possible outcome. Every case is unique, and our approach is always tailored to each child’s specific needs.”

The completion of over 100 SMA treatments at Al Jalila Children’s reflects the strength of Dubai Health’s specialized pediatric services and its commitment to delivering high-quality care for children with complex medical needs.

Dubai Health and GE HealthCare, a leading global medical technology and digital solutions innovator, have signed a Memorandum of Understanding (MoU) to collaborate on enhancing Point-of-Care Ultrasound (POCUS) practices and co-developing innovative AI solutions to support clinical decision-making, ultimately enhancing patient care and outcomes across the UAE and the Middle East and North Africa (MENA) region.

The collaboration combines Dubai Health’s academic and innovation expertise with GE HealthCare’s advanced technological capabilities to enhance medical education, strengthen clinical decision-making, and improve health outcomes throughout the UAE and the broader MENA region.

The MoU will establish Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) as a POCUS Education Center of Excellence and a pioneer in Point-of-Care Ultrasound education across the MENA region.

Key initiatives include: a ‘Train-of-Trainer (TOT)’ structured program to build capacity in certified facilitators and trainers. The Facilitator Training Program will also enhance the scalability and effectiveness of POCUS program delivery and execution across a broader geographical region, enabling wider participation of attendees, students, and delegates.

In addition, the collaboration will extend to the co-development of AI solutions through Dubai Health Innovations, which supports transformative solutions that enhance patient care, drive medical advancements, and improve health outcomes. This partnership will focus on the development and validation of emerging AI technologies in areas of mutual interest, such as radiology and computer vision, aiming to improve diagnostic accuracy, streamline clinical workflows, and facilitate early detection of medical conditions. Through this joint effort, both parties seek to foster innovation, accelerate adoption of cutting-edge AI tools, and contribute to the advancement of healthcare delivery in the region.

Dr. Hanan Al Suwaidi, Acting Chief Academic Officer of Dubai Health and Provost of MBRU said: “This collaboration reflects Dubai Health’s commitment to delivering on our “Patient First” promise through the integration of care, learning, and innovation to elevate healthcare standards. By building capacity in POCUS education and co-developing AI-powered solutions, we are empowering clinicians with next-generation technologies to improve patient outcomes.”

President of GE HealthCare EAGM (Eurasian and African Growth Markets), Konstantinos Deligiannis, said: “This MoU marks a pivotal moment for POCUS advancement in the MENA region. We are excited to partner with Dubai Health to build skills, accelerate knowledge transfer, and strengthen the local and regional healthcare expertise. By combining our advanced ultrasound technology with innovative AI solutions, we are committed to enhancing diagnostic accuracy and efficiency, ultimately contributing to the region’s broader healthcare objectives.”

Dr. Rasha Buhumaid, Vice Dean of Graduate Medical Education, Assistant Professor of Emergency Medicine, and Program Director of POCUS at MBRU, further commented: “This partnership is a significant step toward realizing our vision of positioning MBRU as a Center of Excellence for Point-of-Care Ultrasound education. Through the Facilitator Training Program and other initiatives, this collaboration enables us to strengthen the integration of POCUS into clinical practice, build sustainable expertise, and support better outcomes at the point of care and across the health system.”

Professor Nabil Zary, Senior Director of the Institute of Learning at Dubai Health, also noted: “Education is at the heart of sustainable healthcare transformation. This partnership with GE HealthCare enables us to deliver high-impact, evidence-based training in POCUS that not only equips clinicians with advanced skills but also fosters a culture of continuous learning and innovation.”

The MoU between the two parties will be in effect for two years and is renewable by mutual agreement.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, today met with the top-performing graduates of the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) at the Union House in Dubai.

His Highness congratulated the graduates on their academic achievements, praising the dedication and scientific distinction they demonstrated—values that reflect the founding principles of the University and the UAE’s ongoing pursuit of excellence in education and healthcare.

During the meeting, His Highness highlighted the importance of nurturing talent capable of shaping the future of medicine and scientific research in the region. He said the graduates represent key pillars in the UAE’s ambition to build a world-class academic and healthcare ecosystem that attracts leading minds from around the globe.

His Highness said: “We take pride in these achievements, which form part of the broader success story the nation is building. This academic excellence stands as a testament to the UAE’s ability to shape the future by nurturing exceptional minds across vital sectors.”

Sheikh Mohammed added: “The Mohammed Bin Rashid University of Medicine and Health Sciences has become a beacon of modern knowledge and an incubator for innovation in the healthcare sector. It plays a vital role in preparing future leaders in medicine and scientific research—fully aligned with our vision to position the UAE as a global centre for knowledge and advanced healthcare.”

The meeting was attended by Her Excellency Dr. Raja Easa Al Gurg, Member of the Dubai Health Board of Directors and Chairperson of MBRU Council; His Excellency Dr. Alawi Alsheikh-Ali, Director General of the Dubai Health Authority; His Excellency Dr. Amer Sharif, CEO of Dubai Health and President of MBRU; Dr. Hanan Al Suwaidi, Acting Chief Academic Officer of Dubai Health and Provost of MBRU; and members of the MBRU Council.

The 2025 graduating class comprises 164 students from 30 nationalities, across 30 academic programmes. Among them are 129 female graduates, including 52 Emiratis.

Dubai Health’s Hamdan Bin Rashid Cancer Hospital, the first integrated, comprehensive cancer hospital in Dubai, was awarded Gold in the Future Healthcare Projects category by World Architecture News in March 2025.

The World Architecture News Awards are designed to acknowledge and celebrate outstanding architecture on an international scale and are judged by a panel of international experts. The 2024 Future Projects: Healthcare category specifically honors projects that are innovative, visionary, and imaginative prior to construction completion.

David Martin, Project Architect and Global Design Director for Stantec, the architectural firm behind the hospital’s design, said, “We are honored to see our design of the new hospital win this prestigious award. The project challenged us to create a space that not only meets the functional requirements of a modern healthcare facility but also fosters a healing environment for patients and the care team alike. This recognition is a testament to Dubai Health’s vision and dedication to transforming cancer care. They are a wonderful partner, providing insightful feedback and support throughout the design journey.”

The hospital’s patient-centered approach is reflected in its architectural concept, which draws inspiration from the UAE’s national tree, the Ghaf, a symbol of resilience and life. Feedback from cancer patients, informed the design that blends clinical functionality with emotional well-being. Central to the facility, an open-air courtyard with greenery that brings in natural light, creating a calming environment.

Her Excellency Dr. Raja Easa Al Gurg, Member of Dubai Health Board of Directors, Chairperson of Al Jalila Foundation Board of Directors, and Chairperson of the Hamdan Bin Rashid Cancer Hospital Steering Committee, said, “It is deeply rewarding to see the Hamdan Bin Rashid Cancer Hospital recognized on the global stage. This award is a testament to the collective efforts of all those involved; from patients and healthcare providers to architects and industry leaders, united by a shared vision to create a healing environment for patients, in alignment with Dubai Health’s “Patient First” commitment. We are grateful to everyone who has supported this hospital, including the donors whose contributions through Al Jalila Foundation continue to bring this vision to life.”

Located in Dubai Healthcare City Phase 2, the 59,000 square meter hospital is set to host 53 clinics, 21 clinical research areas, 60 infusion rooms, 10 urgent care rooms, 5 radiotherapy rooms, and 116 inpatient beds. Designed with well-being and environmental sustainability in mind, it will also feature 19 tranquil gardens for patients, their families, and the hospital community. Once completed, the hospital will serve as a center of excellence for cancer treatment and research, and will offer a comprehensive range of services, from early diagnosis to treatment and supportive care, all delivered by multidisciplinary teams. Research and clinical trials will be central to its mission, driving the discovery of evidence-based treatments and personalized therapies aimed at improving patient outcomes.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Health and Chancellor of the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), attended the graduation ceremony of MBRU’s Class of 2025, the learning and discovery arm of Dubai Health, held at the Dubai World Trade Centre.

The ceremony honoured 164 graduates representing 30 academic programmes across the Hamdan Bin Mohammed College of Dental Medicine, Hind Bint Maktoum College of Nursing and Midwifery, the College of Medicine, and the Deanship of Graduate Medical Education.

The university also marked a key milestone with the graduation of the first cohort from Dubai’s only Biomedical Sciences PhD programme, along with six graduates from the new Postgraduate Diploma in Health Professions Education.

Enhancing healthcare capabilities

His Highness congratulated the graduates and their families, emphasising that the university continues to play a vital role in strengthening the healthcare sector by developing highly skilled professionals dedicated to driving positive and sustainable change in the community. He praised the graduates’ contributions to advancing the healthcare system and expanding its meaningful impact.

His Highness Sheikh Ahmed bin Saeed Al Maktoum said: "Under the leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, the emirate continues to establish itself as a global hub for excellence in medical education and research. Today, we take pride in the graduation of a new cohort of talented healthcare professionals who will support Dubai’s efforts to deliver an advanced model for healthcare."

His Highness, Chairman of Dubai Health and Chancellor of the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), urged the graduates to practice their noble profession with commitment and responsibility, stressing the importance of continuous learning, growth, and readiness to adapt to the evolving healthcare landscape in order to have a tangible impact on the lives of individuals and communities they serve.

Pride and honour

Dr. Raja Easa Al Gurg, Member of the Dubai Health Board of Directors and Chairperson of MBRU Council, stated: "The graduation of a new class of talented students marks a moment of immense pride and is a testament to the University’s commitment to empowering young talents and nurturing tomorrow’s leaders in healthcare."

She added: "Since its establishment nine years ago, under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, MBRU has progressed steadily in fostering a culture that champions excellence and innovation, preparing future generations to deliver innovative solutions that enhance quality of life, supporting the vision of the UAE and Dubai for a sustainable healthcare future."

His Excellency Professor Alawi Al-Sheikh Ali, Director General of the Dubai Health Authority (DHA) and guest of honour, addressed the attendees during the ceremony, saying: "Our leadership’s commitment to human development and knowledge is not a recent endeavor, it is a deeply rooted legacy that has shaped the very identity of our nation. The late founding father, Sheikh Zayed bin Sultan Al Nahyan, may his soul rest in peace, captured this vision when he said that building people must come before building factories, and that human development must precede infrastructure.

This wisdom dates back nearly a century, when the late Sheikh Saeed bin Maktoum sent the first student from Dubai to study medicine abroad, fully aware that investing in minds is the most valuable investment of all. This vision was carried forward through institutional progress, including a pivotal moment in October 1970, when the late Sheikh Rashid bin Saeed Al Maktoum ordered the establishment of the Department of Health and Medical Services, with a strong focus on education and professional training."

In his address, Professor Dr. Alawi shared a series of inspiring messages with the graduates, reminding them that compassion lies at the heart of healthcare. He called on them to lead with humility, describing it as one of life’s greatest teachers, and to remain open to continuous learning and discovery. He encouraged them to uphold integrity, to trust in the moral compass rooted in their values, and reminded them that a person’s true worth is measured by their generosity and kindness to others.

Advancing discovery

His Excellency Dr. Amer Sharif, CEO of Dubai Health and President of MBRU, said: "We celebrate the graduation of a new cohort of physicians and healthcare professionals, nurtured within our integrated academic health system. These graduates embody Dubai Health’s vision to develop globally competent medical professionals, individuals who combine academic excellence, clinical expertise, and a deep commitment to compassionate, patient-centred care, in line with our ‘Patient First’ promise.

We are also proud to mark a significant milestone with the graduation of our first PhD students, whose research has enriched the scientific landscape and contributed to advancing discovery within our health system. We are deeply proud of this cohort and confident in their ability to make a meaningful impact on healthcare. We wish them continued success as they carry forward our shared mission to advance health for humanity."

On behalf of the graduating Class of 2025, Dr. Sarah Tahlak addressed the audience during the ceremony, saying: “This day marks a pivotal milestone as we transition into the next chapter, as qualified physicians and healthcare professionals carrying forward a profound humanitarian mission.

Our years at MBRU have been filled with growth and learning. We now embrace the responsibility of serving our community with integrity, advancing purposeful scientific research, and contributing to collective progress. On behalf of my fellow graduates, I extend our heartfelt gratitude to our leaders, faculty, and families, who have inspired and guided us throughout this journey. We are committed to living up to the trust you’ve placed in us and to carrying our responsibility with dedication."

Since its founding in 2016, MBRU has contributed more than 1,800 scholarly studies, with 84% published in leading Q1 and Q2 indexed journals. The University has also earned a Group 1 ranking within the Ministry of Education’s National Higher Education Institutions Classification Framework.

It has also established five advanced research centres that drive healthcare innovation and scientific discovery: Center for Protein Engineering, Center for Innovation and Technology, Center for Microbial Sciences, Center for Applied and Translational Genomics, and Center for Space and Aviation Health.

During ‘Meet the CEO’ session, Dubai Health CEO Outlines Vision for a Future-Ready Healthcare System

 The Integrated Physician Practice model unifies care standards across all Dubai Health facilities — enhancing patient safety, reducing wait times, and improving clinical care management.

• 10% of faculty members from MBRU featured on Stanford University’s 2024 list of the world’s top 2% most influential scientists
• The university has published 1,811 scientific papers to date, with 84% in top medical journals (Q1 & Q2 ranked)

Dubai is shaping a healthcare ecosystem that places people at its heart—one that is innovative, inclusive, and deeply human-centred, said Dr. Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU).

He attributed the remarkable progress of Dubai's health sector to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai.

These insights were shared during a media briefing hosted by the Government of Dubai Media Office as part of its ‘Meet the CEO’ series. The event was attended by Her Excellency Mona Ghanem Al Marri, Vice Chairperson and Managing Director of the Dubai Media Council and Director General of the Government of Dubai Media Office, along with a group of senior media leaders and editors-in-chief from leading UAE newspapers.

Patient-First Approach
Dr. Amer Sharif highlighted healthcare progress in Dubai from its early beginnings in the 1940s, culminating in the creation of its first integrated academic health system under Law No. 13 (2021). He also noted the adoption of the Integrated Physician Practice model across all facilities to enhance patient safety, reduce wait times, and improve clinical care management, aligning with Dubai’s vision and the Dubai Social Agenda 33 for a sustainable, human-centred system.

Strategic Vision and New Institutional Identity
Dr. Sharif detailed Dubai Health’s vision, mission, and strategic programmes to establish global benchmarks in evidence-based care. He introduced the ‘Dubai Health’ brand identity, drawing on Dubai’s heritage and symbolized by arches welcoming all. The central arch signifies Care, flanked by Learning and Discovery, all underpinned by Giving.

Community Engagement
Dr. Sharif reiterated Dubai Health’s commitment to strengthening community partnerships by involving patients and the public in shaping healthcare services. Key initiatives include ‘Dubai Health Majalis: Voice of the Community’ and the Press Ganey programme, which captures insights across every stage of the patient journey to enhance care quality and patient experience. These efforts align with the national ‘Year of Community 2025’ campaign.

Flagship Projects
Dr. Sharif emphasised Dubai Health’s role in advancing healthcare through globally aligned initiatives. Among them is the Hamdan Bin Rashid Cancer Hospital, set to transform cancer care through early detection, advanced diagnostics, and holistic treatment. Designed with input from cancer survivors, the project won a WAN Gold Award for ‘Future Projects – Healthcare.’ Additionally, five research centres are being developed to support scientific discovery, with three already operational. An upcoming Diabetes Centre will further Dubai’s goals for personalised, predictive care.

Leveraging AI and Advanced Technologies
Dubai Health is leveraging artificial intelligence and advanced technologies in line with the Dubai Artificial Intelligence Strategy for the Health Sector 2025–2028. It has launched 37 high-priority AI initiatives focused on five core areas, including enhancing patient experience, improving access to care, and increasing diagnostic accuracy, among others.

Academic Excellence
MBRU, Dubai Health’s Academic and Discovery arm, was ranked in Group 1 of the National Higher Education Institutions Classifications and secured three grants under the Dubai Future Foundation’s RDI Programme. Dr. Sharif noted that 10% of faculty were ranked among the world’s top 2% of scientists in 2024 by Stanford University. The university has published 1,811 research papers, with 84% in top-tier Q1 and Q2 journals.

He also emphasised the need for greater media coverage and specialised language to highlight the depth and impact of academic and scientific work.

Strategic Partnerships
Through Al Jalila Children’s Hospital, Dubai Health partners with the U.S. based Children’s National Hospital to advance paediatric oncology, technology, and training. It has also signed MoUs with top institutions like the UK’s Royal Marsden Hospital for cancer care collaboration, and UMass Chan Medical School for joint research, education, and clinical work. In 2024, Dubai Health launched the Dubai Health Leadership Academy with the University of Oxford to develop future healthcare leaders.

Additionally, it partnered with Emirates Group to integrate hospitality best practices into patient experience through cross-industry collaboration.

Transformative Giving
Dr. Sharif shared that Al Jalila Foundation, the philanthropic arm of Dubai Health, recorded outstanding performance in 2024, raising AED177.65 million in support of Dubai Health’s mission to impact lives and shape the future of health.

He further noted: “As part of its efforts to support education, Al Jalila Foundation awarded 13 scholarships for the first time in 2024. It also expanded its strategic partnerships by signing several MoUs with local charities and organisations.”

Health Operations Centre and Patient Journey
Dr. Sharif highlighted the Health Operations Centre’s role in overseeing patient pathways from entry to recovery, reflecting Dubai Health’s “patient-first” ethos.

Between 2022 and 2024, Dubai Health achieved significant growth in service uptake. A cornerstone of this progress is the Patient Journey Redesign initiative, prioritising 45 care pathways (covering around 68% of patients) across emergency, specialised, and preventive care.

Exponential Growth
Dubai Health recorded remarkable growth across several performance indicators during 2024. Home medication deliveries increased by 189%, reaching approximately 109,000 in 2024, up from 37,724 in 2022.

The Patient Transport Service, which provides dedicated transportation for patients between their homes and Dubai Health’s facilities, saw a significant increase in beneficiaries, rising from 862 in 2023 to 5,365 in 2024.

The medical home visits programme saw a 68% increase, reaching a total of 90,816 visits over the three years, up from 23,277 in 2022 to 39,114 in 2024.

From 2022 to 2024, Dubai Health delivered 256,350 telemedicine services. The number of services rose from 78,969 in 2022 to 92,930 in 2024, representing a 17.7% increase.

Over the past three years, Dubai Health’s call centre professionally handled approximately five million calls. In 2024, customer satisfaction reached 93.1%, marking an 8% increase compared to 2023.

Dubai Health marked International Nurses Day by hosting a ceremony honoring its 4,400-strong nursing team, including 12 recipients of the international DAISY Award for clinical excellence and compassionate care. The event, held at the Grand Hyatt Dubai, welcomed more than 1,500 nurses from across Dubai Health’s hospitals and centers.

The ceremony was attended by His Excellency Lieutenant General Mohammed Ahmed Al Marri, Director General of the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai, who joined Dr. Amer Sharif, CEO of Dubai Health; Professor Alawi Alsheikh-Ali, Chief Academic Officer of Dubai Health and Provost of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU); and Dr. Tarek Fathey, Chief Clinical Officer at Dubai Health.

The event also featured a special recognition to GDRFA Dubai for its achievement in receiving the Hamdan bin Mohammed Smart Government Flag, attended by Major General Talal Al Shanqeeti, Assistant Director-General for the Airports Sector. Dubai Health commended Lieutenant General Mohammed Al Marri and the GDRFA Dubai team for their people-first approach and alignment with the UAE leadership’s vision.

Dr. Amer Sharif, CEO of Dubai Health, said: “We are grateful for the incredible contributions of our nurses, and to celebrate the DAISY Award winners who exemplify both clinical and human excellence. At Dubai Health, we remain committed to supporting and empowering our nursing teams, who are essential in delivering our ‘Patient First’ approach.”

He added: “I extend my sincere thanks to Lieutenant General Mohammed Al Marri for joining us in recognizing our nursing community and congratulate him and the GDRFA Dubai team on receiving the Hamdan bin Mohammed Smart Government Flag. Our shared focus on serving people continues to drive collective progress toward excellence and improved quality of life in Dubai.”

Dr. Sharif also welcomed the 16 graduate nurses who have transitioned to clinical practice at Dubai Health, reinforcing the organization’s ongoing investment in healthcare talent.

He concluded: “We are also proud of the recent naming of the Hind Bint Maktoum College of Nursing and Midwifery at MBRU by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. This recognition inspires us to continue strengthening national capacity and elevating this vital profession.”

Dr. Tarek Fathy, Chief Clinical Officer at Dubai Health, said: “Our nursing team continues to grow in strength and diversity, with more than 4,400 nurses now serving across our facilities. This year, 16 newly graduated Emirati nurses will begin their careers across Dubai Health’s hospitals and centers, joining 120 Emiratis across the system. The number of Emirati nurses has increased by 200% since 2022, reflecting our commitment to developing national talent while delivering high-quality patient care.”

He noted that more than 1,500 Dubai Health nurses were nominated for the DAISY Award this year, which honors nurses who demonstrate exceptional clinical expertise and a commitment to patient-centered care. In addition, 26 nursing educators were recognized for their role in advancing clinical excellence and supporting workforce development.

Chaired by Ahmed bin Saeed and attended by Mansoor bin Mohammed, Dubai Health Board reviewed three-year milestones in advancing patient-centred care.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Board of Directors of Dubai Health, chaired a meeting of Dubai Health’s Board of Directors, in the presence of His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum, Vice Chairman of the Board of Directors of Dubai Health, to review Dubai Health’s achievements over the past three years and their impact on improvements to access to care and the patient experience.

The meeting, held at Dubai Health’s headquarters, was attended by Her Excellency Dr. Raja Easa Al Gurg, His Excellency Abdulla Abdul Rahman Al Shaibani, Professor Sir Ian Andrew Greer, His Excellency Walid Saeed Al Awadhi, Mohammed Hassan Al Shehhi, Dr. Amer Sharif, CEO of Dubai Health, and Professor Alawi Alsheikh-Ali, representing the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU).

At the outset of the meeting, His Highness Sheikh Ahmed bin Saeed Al Maktoum welcomed the board members and commended their efforts to foster a culture of continuous improvement of healthcare services in Dubai. He acknowledged their contributions to enhancing the quality of services in ways that have positively impacted patient experience and satisfaction.

He said: “Dubai Health’s achievements over the past three years reflect our commitment to placing patients at the heart of every improvement and transformation. These achievements are a testament to the dedication of our teams and represent a key step towards fulfilling the goals of Dubai Social Agenda 33 — establishing a sustainable, and people-centred health system that prioritises well-being.

His Highness expressed his appreciation to the teams across Dubai Health for their dedication, which contributed to achieving a customer happiness score of over 90% in the 2024 Dubai Government Customer Happiness Index - a reflection of Dubai Health’s commitment to delivering integrated, high-quality healthcare services.

Following the meeting, Their Highnesses toured Dubai Health’s Operations Center, where they were briefed on the Patient Journey Redesign Program — a strategic initiative to enhance care delivery across the integrated academic health system.

Advancing through continuous improvement

His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum described the progress in patient care delivery as a transformative shift in how healthcare is provided across the city. He noted that these efforts reflect a forward-looking vision to offer a seamless care experience for all members of society.

He said: “We believe that the continuous enhancement of our healthcare services requires scientific research — a cornerstone for achieving excellence in the quality of care. Our aim is to deliver a future-ready patient journey, aligned with the needs and expectations of our community. This vision reinforces Dubai’s global standing as a hub for healthcare innovation and excellence.”

Dr. Amer Sharif, CEO of Dubai Health, reaffirmed Dubai Health’s commitment to building an integrated academic health system that places the patient at its core, guided by global best practices. He emphasised the importance of the community’s inputs in shaping healthcare services, noting that public feedback on healthcare experiences has become a key pillar in driving improvement efforts. Initiatives such as the launch of the Press Ganey patient experience programme and the ‘Dubai Health Majalis: Voice of the Community’ reflect Dubai Health’s commitment to listening closely to the community and meeting them where they are — in alignment with the objectives of the Year of Community 2025.

Health Operations Center overview

During the tour of the Health Operations Center, Khalifa Baqer, Chief Operating Officer of Dubai Health, presented a comprehensive overview of progress achieved from 2022 to 2024. He noted measurable growth in patient-focused services, aligned with Dubai Health’s primary value of ‘Patient First.’

Community Health Services:

Dubai Health recorded significant growth in community healthcare services, with performance indicators improving across the board. Medicine home deliveries increased by 189% to approximately 109,000 in 2024, compared to 37,724 in 2022.

Patient Transport Services:

As part of efforts to enhance service quality and improve access to medical care, Dubai Health launched the Patient Transport Service to offer dedicated transportation for patients between their homes and healthcare facilities for appointments and treatments, ensuring safe and convenient access to care. The service aims to offer patients a more comfortable and dignified healthcare experience, reinforcing the principles of hospitality within the health sector. Launched just two years ago, the service has seen a strong uptake, with the number of beneficiaries rising from 862 in 2023 to 5,365 in 2024.

Home Care:

The medical home visits programme saw a 68% increase in visits over three years, reaching a total of 90,816 visits — up from 23,277 in 2022 to 39,114 in 2024. This reflects Dubai Health’s commitment to delivering care that is accessible, consistent, and centred around patient comfort.

Telemedicine:

From 2022 to 2024, Dubai Health delivered 256,350 teleconsultation services, reflecting a 17.7% increase. The number of services rose from 78,969 in 2022 to 92,930 in 2024, supporting the goals of Dubai’s Digital Strategy.

Call Center operations:

Approximately 5 million calls were professionally managed over three years, demonstrating high levels of responsiveness and operational readiness in meeting community healthcare needs.

Redesigning the patient journey

Dubai Health’s Patient Journey Redesign Program is designed to follow the patient’s care pathway from entry into the system to treatment completion, ensuring a seamless and coordinated experience across all stages of care.

The initiative focuses on optimising 45 priority care pathways — covering approximately 68% of the patient population — including emergency, specialised, and preventive care journeys.

Developed in direct response to community feedback and insights regarding healthcare experiences, the initiative aligns cross-disciplinary efforts and leverages data to reinforce Dubai Health’s future readiness and commitment to delivering integrated, high-impact services.

In line with the UAE’s ‘Year of Community’ theme for 2025, Dubai Health has launched the Community Majalis initiative. These community engagements are designed to bring residents and Dubai Health teams together in direct conversation through scheduled gatherings in residential neighborhoods. The initiative encourages community members to share feedback, raise concerns, and offer suggestions, empowering them to play an active role in shaping the future of healthcare and services provided by Dubai Health.

The first Community Majalis was held in Jumeirah on Wednesday, April 23. Moving forward, sessions will be held monthly in neighborhoods across Dubai, ensuring sustained engagement with diverse communities throughout the city.

Dr. Amer Sharif, CEO of Dubai Health, said, "The Community Majalis embodies our dedication to the leadership's vision of promoting open communication with the community. By meeting residents in their neighborhoods and listening to their feedback, we encourage them to share their experiences with the health services they receive, fostering trust and transparency. This aligns with the objectives of Dubai's Social Agenda 33, which aims to create a more efficient and sustainable healthcare system."

He continued, "In line with the 'Year of Community,' this initiative is part of our comprehensive plan to enable patients and customers to actively participate in the development of healthcare services. Part of this includes the recent introduction of the globally acclaimed 'Press Ganey' program, which measures patient experience by incorporating surveys tailored to each treatment journey to support strategic plans, enhance service quality, and boost patient satisfaction."

Feedback gathered during these sessions will inform actionable improvements, ensuring that Dubai Health’s services are guided by the voices and experiences of the people it serves.

Dubai Health has announced the launch of the Artificial Intelligence Literacy Framework (ALiF), the first comprehensive framework developed in the UAE to advance AI literacy in professional environments. A first-of-its-kind initiative in the Middle East and North Africa (MENA) region, ALiF underscores Dubai Health’s commitment to innovation and continuous learning. Developed at the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), which leads the Learning and Discovery missions of Dubai Health, ALiF offers a structured blueprint for understanding, evaluating, and effectively applying artificial intelligence across sectors. The announcement was made during Dubai AI Week 2025, organised by the Dubai Centre for Artificial Intelligence, an initiative of the Dubai Future Foundation.

The event is being held under the patronage of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and Chairman of the Board of Trustees of the Dubai Future Foundation. ALiF provides a regionally grounded, globally relevant approach to building competence on the fundamentals of AI, ethical considerations, critical evaluation, and practical application skills. While it initially focuses on roles central to Dubai Health, such as healthcare, education, and research, it is designed to be expanded across various sectors.

ALiF’s development in Dubai reflects the UAE’s growing leadership in AI education and aligns with the broader digital transformation agenda.

Professor Alawi Alsheik-Ali, Chief Academic Officer of Dubai Health and Provost at MBRU, said, “As artificial intelligence continues to reshape how we live, learn, and care for one another, AI literacy has become essential. ALiF equips all learners with the understanding and confidence to engage with AI in ways that are both informed and responsible. By building this framework in Dubai, we are building regionally tailored digital fluency and strengthening a culture of continuous learning in our communities.” 

ALiF begins with the AI Launchpad, a free, online, entry-level course that introduces foundational concepts and real-world applications of artificial intelligence. From there, participants can build competencies and expertise through five role-specific mastery tracks tailored for learners, educators, researchers, clinicians, and administrators. The Strategic AI Leadership track equips professionals to lead AI transformation within their organisations. All online courses are certified and delivered through three progressive levels, Foundation, Intermediate, and Advanced, and allow participants to learn at their own pace. 

Atif AlBraiki, Chief Digital and AI Officer at Dubai Health, said, “As we advance AI readiness across Dubai Health, ALiF strengthens our ability to integrate AI where it adds real value. The framework reflects Dubai Health’s broader commitment to digital transformation, ensuring our workforce is equipped to adopt emerging technologies and lead its ethical and effective integration.” Nabil Zary, Senior Director of the Institute of Learning at MBRU, said, “MBRU’s Institute of Learning developed this framework to help individuals build lasting competencies, not just technical knowledge. Whether you are a clinician, educator, researcher, or administrator, ALiF enables you to engage with AI in ways that are relevant to your role and aligned with your professional goals. It’s about building confidence through understanding and creating a foundation for continuous, informed engagement with technology.” 

The launch of ALiF builds on MBRU’s legacy of open-access, continuous learning initiatives. During the COVID-19 pandemic, the university introduced the Community Immunity Ambassador programme, empowering over a million participants to become informed advocates for public health and safety. Through this UAE-developed framework, Dubai Health is contributing to sustainable digital transformation and ensuring that technology advancements enhance healthcare delivery and improve outcomes for patients and their families. 

To learn more or access ALiF, please visit: https://learn.mbru.ac.ae/courses/ai-launchpad  Registration opens to the public on 23 April 2025.