Patient Rights
A patient has the right to:
- Be treated with courtesy, respect, and without discrimination based on age, gender, race, nationality, religion, ethnicity, disability, or marital status.
- Protection of privacy and confidentiality across the continuum of care.
- Know the healthcare providers involved in their care.
- Receive clear, understandable information about their diagnosis, treatment plan, risks, and any changes in health status.
- Have their personal values, beliefs, and cultural needs respected without discrimination. Receive support for physical, psychological, social, emotional, spiritual, and religious needs.
- Be informed of any known delays in care or treatment.
- Receive assistance for vision, speech, hearing, language, mobility, or cognitive needs when required.
- Receive immediate emergency care, regardless of the ability to pay.
- Choose their healthcare provider when medically appropriate and feasible.
- Provide written General Consent for treatment at Dubai Health upon admission and/or registration with the healthcare facility.
- Informed consent before any treatment, surgery, anesthesia, transfusion of blood and blood products, or any other medical procedures.
- Refuse or discontinue medications, treatments, or procedures.
- Participate in decisions about their care alongside the healthcare team.
- Receive information that is appropriate to one’s age, cognitive level, literacy, educational level, language, and care needs.
- Receive medical care in a safe and secure environment.
- Receive a detailed explanation if transferred to another facility, including obligations and available alternatives upon request.
- Receive an itemized bill explaining all charges, regardless of whether it will be paid by the patient or by other sources.
- Submit feedback or complaints regarding the care or services received by contacting the 04 Platform.
- The right to provide or withhold consent for participation in medical research.
- The right to provide or withhold consent for participation in medical training programs and surveys.
- Ask for a second opinion within or outside the healthcare facility.
Patient Responsibilities
A patient has the responsibility to:
- Follow the healthcare facility’s rules and regulations.
- Be considerate toward the rights and responsibilities of other patients and all staff.
- Provide accurate personal and medical information.
- Cooperate during examinations and procedures.
- Report unexpected changes in your condition to the responsible healthcare provider.
- Follow the treatment plan recommended by the healthcare provider team.
- Be responsible for the consequences of refusing or not following the treatment plan.
- Attend appointments on time and contact us in advance if you wish to change or cancel the booking.
- Respect restricted areas, visiting hours, and refrain from using mobile phones or photography in the facility.
- Adhere to safety regulations, including the no-smoking policy, maintaining cleanliness, and practicing proper hand hygiene.
- Ensure timely payment of any financial obligations.
- Avoid bringing valuable personal belongings, as the facility cannot be held responsible for any loss or damage.