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For the Second Consecutive Year, Dubai Health Earns the Highest Rating in the International Epic Gold Stars Program for Leveraging Digital Technologies to Elevate the Patient Experience
29 Oct 2026
Dubai Health has earned Epic Gold Star Configuration Level 10 for the second consecutive year for its Electronic Health Record (EHR) system, reflecting its commitment to leveraging digital transformation to elevate the patient experience.
The recognition maintains Dubai Health’s position among only 5% of healthcare institutions worldwide to achieve this level of system configuration. It also highlights Dubai Health's ongoing focus on digital innovation as an integrated academic health system, supporting high-quality, safe care, while demonstrating how easier access to health information for healthcare professionals contributes to more seamless patient care and a more connected healthcare experience.
Dubai Health attained 94% of Epic's Gold Star configuration criteria, achieving one of the highest levels of optimization for the world's leading electronic health record (EHR) platform. It also achieved an 82% Epic Gold Star "In Use" score, driven by the successful adoption of advanced Epic capabilities across its clinical and operational teams. This accomplishment was announced during Epic's UGM 2026 event in Wisconsin, USA, where Dubai Health was acknowledged among leading healthcare institutions worldwide for Epic system utilization.
Epic is a leading electronic health record (EHR) system that enables healthcare organizations to manage patient health information, coordinate care, and support clinical and operational processes.
With more than 700 healthcare institutions worldwide using Epic, the Gold Star program is widely recognized as a global benchmark for how effectively healthcare organizations configure, optimize, and maximize the value of their electronic health record systems to improve care delivery and operational performance. Level 10 represents the program’s highest distinction, recognizing institutions for their advanced adoption of the system’s Gold Star features.
Atif Albraiki, Chief Digital and AI Officer at Dubai Health, said: “This recognition reflects our ongoing efforts to ensure that technology meaningfully supports our patients, caregivers, and healthcare professionals. Earning Epic Gold Star Level 10 for the second year demonstrates how we optimize our digital ecosystem to enable safer, smarter, and more connected care.”
He added: “This places us among leading healthcare institutions globally in leveraging the capabilities of electronic health records, while encouraging us to continue developing our digital ecosystem to improve the patient experience across the care journey.”
As part of its broader digital transformation journey and in alignment with its AI strategy, Dubai Health is expanding the use of innovative Epic capabilities that improve the patient experience.
Among these, the Dubai Health app offers patients admitted to the hospital and those receiving emergency care a personalized experience with secure access to health information throughout their stay, including daily schedules, medications, educational resources, and communication with their care team. The app helps patients remain informed, engaged, and actively involved in their care journey while providing access to digital tools they can continue using after discharge.
Another capability is Fast Pass, a feature that automatically offers earlier appointments to patients when cancellations become available, helping reduce waiting times, improve access to care, optimize clinic schedules, and minimize the need for manual appointment coordination.
Dubai Health also utilizes Generative AI Summaries, enabling clinicians to review a patient's medical history, recent care activities, and admission details through concise AI-generated summaries. By surfacing key clinical information within their existing workflow, the feature supports more informed decision-making and allows clinicians to dedicate more time to patient care.
Dubai Health Earns JCI Enterprise Accreditation Across Its Integrated Academic Health System, Recognizing Its Commitment to International Standards and Elevating Patient Experience
Dubai Health has announced that it has earned Joint Commission International (JCI) enterprise accreditation across its integrated academic health system, recognizing its commitment to the highest international standards of healthcare quality across its institutional and academic operations, as well as its hospitals, contributing to an elevated patient experience.
Dubai Health has become the first integrated academic health system in the UAE to earn this accreditation, widely regarded as a global benchmark for healthcare quality and patient safety. The accreditation follows a rigorous evaluation by JCI, which assessed Dubai Health's central administrative functions against 149 standards, achieving 100% compliance. Its medical education and hospital operations also demonstrated exceptional performance, attaining 99.7% compliance rate across 1,170 standards.
At the institutional level, the assessment covered quality and performance improvement, governance and leadership, as well as system alignment and integration. At the academic and hospital levels, the evaluation assessed standards related to patient-centred care, patient safety, medical education and professional training, reflecting the maturity of Dubai Health's model and the seamless integration of care, learning and discovery.
This also marks the first time that all five Dubai Health hospitals; Rashid Hospital, Dubai Hospital, Hatta Hospital, Latifa Hospital, and Al Jalila Children's Hospital, have undergone the JCI Academic Medical Center (AMC) accreditation survey simultaneously, successfully achieving accreditation.
This achievement builds on the five hospitals’ continued commitment to quality and patient safety, having previously received JCI accreditation over the years.
Dr. Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) said: "As the first integrated academic health system in the UAE to receive JCI enterprise accreditation, we are proud to see our collective efforts acknowledged across our hospitals, academic and institutional operations. This milestone reinforces our commitment to continuous improvement and to creating better experiences and outcomes for the patients and communities we serve."
He added: "I extend my sincere appreciation to all our teams whose dedication made this possible. This success represents another step in our journey to advance health for humanity and further position Dubai and the UAE at the forefront of healthcare quality and institutional excellence."
Dr. Hanan Al Suwaidi, Deputy CEO and Chief Academic Officer of Dubai Health and Provost of MBRU, said: "Achieving JCI AMC accreditation reflects how closely medical education and healthcare delivery are connected across Dubai Health. It also highlights the quality of our education and clinical training programs, and our academic approach that brings together care, learning, and discovery. This integration enables us to nurture future healthcare professionals who contribute to advancing the standards of care."
Global Benchmark
Dr. Entesar Al Hammadi, Chair of Patient Safety and Quality at Dubai Health, said: "At Dubai Health, quality and patient safety are embedded in everything we do. Achieving internationally recognized accreditations reflects our ongoing focus on continuous improvement across our institutional, academic, and clinical operations. It also reinforces our ability to deliver consistent, safe care and ensure our healthcare system remains aligned with global best practices."
She added: "We pursued JCI accreditation because it is recognized globally as a benchmark for quality and patient safety. The accreditation process helped align practices across our healthcare and academic facilities and provided valuable opportunities to benchmark our performance against international standards. This achievement reflects our culture of continuous improvement and supports our mission to advance patient safety practices, in line with our “Patient First" promise.”
The Gold Seal of Approval
JCI is one of the world's leading healthcare accreditation bodies. Its Gold Seal of Approval® is widely recognized as a symbol of excellence in healthcare quality and patient safety.
JCI accreditation involves a rigorous evaluation process that assesses how healthcare organizations deliver care, ensure patient safety, and continuously improve their services. Its standards help create safer healthcare environments, promote consistency in care delivery, support better patient outcomes, and elevates patient experience across healthcare systems.