As Dubai prepares to welcome the new year with grand celebrations, Dubai Health has prepared its comprehensive readiness plan to ensure the health and safety of residents and visitors. The plan reflects Dubai Health’s commitment to providing high-quality patient care, leveraging the hospitals, clinics, and emergency resources across the health system.

Khalifa Baqer, Chief Operating Officer at Dubai Health, said, “At Dubai Health, we have developed a plan to ensure the provision of high-quality and comprehensive care during the New Year’s Eve celebrations, whether on-site or in our hospitals and clinics. This initiative reflects the dedication and exceptional efforts of our teams, whose commitment ensures the health and safety of all. We are also grateful for the close collaboration with the Dubai Events Security Committee and our partners, which has been instrumental in ensuring readiness.”

Comprehensive Readiness Plan

As part of the plan, Dubai Health will deploy 1,800 medical and administrative personnel across six hospitals and four clinics, ensuring uninterrupted access to high-quality healthcare services throughout the festivities. Facilities, including Rashid Hospital, Dubai Hospital, Al Jalila Children’s, Latifa Hospital, Jebel Ali Hospital, and Hatta Hospital, along with clinics in Nad Al Hamar, Al Barsha, Dubai International Airport, and Al Maktoum International Airport, will operate at full capacity. A fully equipped field hospital will be established near the Burj Khalifa, featuring eight treatment rooms and specialized teams in emergency medicine, internal medicine, surgery, and pediatrics. In addition, seven strategically located medical points, staffed by emergency specialists, will offer immediate care.

Dr. Sara Kazim, Chair of Emergency Medicine at Dubai Health, explained, “All emergency departments in Dubai Health hospitals are prepared to manage urgent cases, ensuring patients receive the best possible care. Our plan includes equipping emergency departments with the necessary medical equipment and supplies, increasing on-call doctors by 20%, enhancing rapid response coordination with Dubai Ambulance, and allocating additional treatment rooms. We thank our teams for their unwavering dedication and readiness to support the community during this large-scale event.”

Ensuring inclusivity for Dubai’s diverse population, multilingual teams will provide services in 13 languages, including Arabic, English, French, Chinese, Persian, Russian, Spanish, Hindi, Portuguese, Italian, Korean, German, Swahili, and sign language. Additionally, 20 patient transport vehicles will be on standby to facilitate smooth transfers for recovered patients, whether to their homes or back to event venues. For added convenience, Dubai Health is extending its homecare and telemedicine services, accessible via the call center on 80060. These services aim to ensure that residents and visitors can receive expert medical attention from their homes.

Dubai Health remains committed to ensuring all community members enjoy safe and memorable New Year’s Eve celebrations.

Key Figures:

• 1,800 medical and administrative staff deployed during the celebrations
• 6 hospitals and 4 clinics are operational 24/7
• 7 medical points staffed with emergency specialists
• 1 field hospital with 8 treatment rooms and specialized teams
• 20 vehicles available for patient transfers
• Homecare and telemedicine services can be accessed via 80060.

Dubai Health Dental Hospital Pediatric Dentistry Clinic has achieved the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES), becoming the first healthcare facility in Dubai to do so. The CAC designation recognizes facilities and organizations committed to providing inclusive and accessible services to autistic and sensory-sensitive individuals by equipping their patient-facing workforce with specialized autism and sensory awareness training and certification.

As part of this achievement, 80% of the clinic's patient-facing staff have completed the training, adding the facility to the growing number of CACs in Dubai. This milestone supports Dubai's mission to become the first Certified Autism Destination™ (CAD) in the Eastern Hemisphere—a city-wide initiative led by the Dubai Department of Economy and Tourism (DET). This designation recognizes communities that have gone above and beyond to ensure autistic and sensory-sensitive individuals feel welcome and supported through certified lodging, recreation, and healthcare facilities.

Dr. Anas AlSalami, Program Director of Pediatric Dentistry at Dubai Health Dental Hospital, said, “We are honored that the Pediatric Dentistry Clinic at Dubai Health Dental Hospital is the first healthcare facility in Dubai to achieve the Certified Autism Center™ designation by IBCCES. This milestone upholds our ‘Patient First’ promise and reinforces our dedication to serving every member of our community with empathy and excellence. By equipping our team with specialized knowledge and skills, we aim to ensure every child receives the best possible oral care tailored to their needs. I am truly grateful to the Dubai Health leadership and our dedicated teams for their unwavering support and teamwork, which made this achievement possible.”

With autistic individuals being more prone to hospitalization due to co-occurring medical conditions, sensory sensitivities, and challenges in communication, families often struggle to find healthcare facilities equipped to meet their unique needs. Visits to hospitals can be especially stressful due to untrained staff, overstimulating environments, and a lack of accommodations for sensory sensitivities. To address this growing concern, IBCCES provides specialized training and certification programs for healthcare facilities, ensuring medical professionals are prepared to deliver compassionate, inclusive, and effective care tailored to autistic and sensory-sensitive individuals.

The Dubai Health Dental Hospital Pediatric Dentistry Clinic offers specialized services designed to meet the unique needs of autistic patients, ensuring a comfortable and supportive experience. These clinics feature sensory-friendly environments with calming lighting, soothing music, and designated quiet areas to help minimize sensory overload. Their dental professionals are extensively trained in working with children on the autism spectrum, using gentle techniques and clear, straightforward communication to ease anxiety. Individualized treatment plans are tailored to each child’s needs, incorporating gradual desensitization to dental procedures and extended appointment durations with regular breaks. To enhance comfort and engagement, we employ visual aids, social stories, and effective behavior management strategies. These comprehensive services reflect our commitment to delivering high-quality, compassionate care while addressing the distinctive needs of autistic patients.

“We are proud to recognize Dubai Health Dental Hospital Pediatric Dentistry Clinic as the first healthcare facility to achieve the Certified Autism Center™ designation in the city of Dubai,” says Myron Pincomb, CEO and board chairman of IBCCES. “Their dedication to inclusivity and accessibility aligns perfectly with the city-wide initiative to make Dubai a more welcoming place to visit, work, and live. We couldn’t be more honored to support this mission. We hope this accomplishment inspires more healthcare facilities to follow their lead.”

IBCCES has been an industry leader for over 20 years in cognitive disorder training and certification for education, health care, and corporate professionals around the globe. The organization provides evidence-based training and certification programs created in conjunction with clinical experts and the perspectives of autistic individuals, alongside other resources, ongoing support, and renewal requirements to ensure there is continued learning and a lasting impact.

IBCCES also created CertifiedAutismCenter.com, as a free online resource for families that lists certified locations and professionals. Each organization listed on the site has met the Certified Autism Center™ (CAC) requirements.

Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), which leads the learning and discovery missions of Dubai Health, has signed a Memorandum of Understanding (MoU) with the American Dental Association Forsyth Institute (AFI), a top-tier, United States-based research institute focused on exploring the connections between oral health and overall well-being. The strategic partnership aims to advance oral health and related technology development in Dubai by fostering research and learning opportunities for students and faculty at MBRU’s Hamdan Bin Mohammed College of Dental Medicine (HBMCDM), aligning with Dubai Health’s evidence-based approach to advancing patient care.  The agreement was part of a broader visit by MBRU’s HBMCDM delegation to the United States, during which they engaged with leading academic institutions and explored avenues for international collaboration.

Through strategic partnership, Dubai Health and AFI will collaborate on joint research projects and student exchange programs to address oral health issues, ultimately improving dental care outcomes. The collaboration will also facilitate the organization of joint symposia, conferences, and workshops to foster knowledge exchange among oral health professionals. This partnership aligns with the mission of Dubai Health’s integrated academic health system, where learning and discovery inform evidence-based solutions that enhance patient outcomes and experiences.

Commenting on the partnership, Professor Manal Al Halabi, Dean of HBMCDM at MBRU, said, “This collaboration with the ADA Forsyth Institute represents a significant step forward in our efforts to elevate oral health research and education at MBRU. The agreement creates valuable opportunities for collaboration and knowledge exchange, ultimately leading to better oral health care.”

“ADA Forsyth has created an ecosystem for oral health technology development,” said AFI’s Chief Executive Officer, Dr. Wenyuan Shi, “Through this partnership with MBRU, we can extend access to this ecosystem to Dubai Health and promote oral health innovation and research collaboration globally.”

In line with MBRU’s commitment to global collaboration, a delegation from the Hamdan Bin Mohammed College of Dental Medicine (HBMCDM) recently visited leading dental schools in Boston to strengthen international partnerships. Led by Professor Manal Al Halabi, the delegation engaged with renowned institutions, including Tufts University and Boston University’s Henry Goldman School of Dental Medicine. During the visit, they participated in the DENTECH ADA Forsyth meeting, where Professor Al Halabi contributed as a panelist in a discussion on Global Innovation and Investment. The team also attended the Tufts Annual Implantology Symposium, with Professor Al Halabi joining the Dean’s Round Table discussion alongside esteemed leaders from prominent global dental institutions. Additionally, the delegation met with Dubai Health scholars in Boston to support their academic and professional development.

The delegation also included Dr. Eman Alnuaimi, Assistant Dean for Student Happiness and Wellbeing; Professor Momen Atieh, Chair of Oral Diagnostics and Surgical Sciences; Dr. Mohamed Jamal, Program Director for Endodontics; and Dr. Anas AlSalami, Program Director for Pediatric Dentistry.